Compare. Its main purpose is to ensure that all ticket requests make it through to their final destination and close in a timely manner. Free Demo Get Pricing . Top 11 Freshdesk Alternatives for 2023 (Ranked & Rated) 5. AllEvents Provides Ticketing For All Kinds Of Events. The express purpose of the program is your ease of use. Key features. Retaining a customer is so much easier than acquiring a new one. Moreover, they have comprehensive and reasonably priced cloud-based software. Its key features include: Attendee engagement. Solarwinds Web Help Desk. Raiseaticket is a 100% free cloud based helpdesk for customer service and support. It includes a web portal, an app, and an API. Ticketing has come a long way: from tearing along a perforated line to using RFID technology to wirelessly communicate with an app on a phone to let you into a Broadway musical. A good ticketing system collects incoming support requests from all the channels. In Jira Software, the way you make a ticket is by clicking on the “Create” button. Deskpro excels as a solution for multiple teams to. The platform has sold more than. So, an organization selling 10,000 tickets in a year at $25 per ticket would spend approximately $15,000 on the ticketing system. Engaging and interactive online experiences. Here are the top 12 email ticketing systems your business can pick up. Beautifully simple cloud based event management software. • Secure and reliable. InvGate Service Desk is the all-in-one solution to streamline your IT operations. It’s a cost-effective solution for enterprises, SMEs, and startups. If a tool's pricing is based on a "per user" model, these buyers should ask if event attendees are counted as users. 50 USD per ticket; Call Center Fee: $3. Combine ITSM with other products and apps to create a powerhouse technology platform. 919 Reviews. An easy to use software for Events, Ticketing, Branded Registration, Agenda Builder, Speakers, Sponsors, Memberships, Event Marketing, Seat Selection, Badge Printing, Check-In, Surveys, 700+ Integrations. Image credit. Continuous update and as well as modification. Therefore, the inbound traffic to all of the event websites is evenly divided over multiple instances of the server. We also considered whether the systems were cloud-based, offered detailed reporting and analytics, and offered support for a variety of communications channels, such as online chat. Cloud-based & Open API: Family get-together as well as a larger corporate conference. 29. Register with us and accelerate your online ticket sales. Blockchain considerations. Watch on. $38. Cloud Based IT Ticketing System. The product comes with preset which can be customized with minimal efforts. Also, design backup plans to account for unforeseen challenges. Solarwinds Web Help Desk. To add Firebase to a Next. Cloud State University. Manage walk-ins and online bookings. RSVPify is a cloud-based event management solution designed to help organizations manage invitations, ticketing, guest lists, attendees, and more. Fees can be more predictable and transparent in a blockchain event ticketing system. Ticketing software simplifies customer support, but that’s not the only reason to invest in a ticketing system. From here you’re able to create a new issue. LiveAgent streamlines all of your customer interactions into an integrated, seamless hybrid ticketing system where everything is easily accessible and manageable. Free, custom branded and mobile. Event management software also offer top-notch customer support, giving event planners the assistance they require to successfully plan and carry out their events. This company is proud to consider itself a cloud-based ticketing platform; however, this isn’t unique to them. Send invitation campaigns directly from Whova. TicketPeak is a cloud-based ticketing system that automates the ticket selling and registration process for event organizers. Our cloud-based reservation system also facilitates convenient booking management on mobile devices. 1. 2. ROLLER is a cloud-based venue management platform for attractions, entertainment & leisure venues. With our white label event ticketing software, you pay the lowest fees in the industry per ticket sold. We offer a complete solution. Get to done faster with purpose-built templates and time-saving tools like ticket views, approval workflows, and automation – all out-of-the-box. [] into those that used smart cards and those that didn’t. Salesforce ist bekannt für sein Produkt zur Kundenbeziehungsverwaltung (CRM), bietet aber auch mehrere andere kundenorientierte Tools. Give your users a shopping cart experience while requesting for services, and use automation. While Eventbrite is known as the best cloud-based ticketing platform, with a 61% market share in the event management industry, Event Espresso, a WordPress plugin, listed as one of the top five Eventbrite competitors for “event management” on Datanyze. For systems that don’t rely on smart cards, the user interface is typically. The ticket is shared between both the rep and the customer and logs their. It can be integrated with other Microsoft products, such as Microsoft Teams and Microsoft Power BI. Front. it isn’t cloud-based, and the data is stored locally on your computers, creating an increased risk of losing customer and sales data. Bitpod Event. Interactive Voice Response (IVR) Rekaman panggilan tak terbatas. KORONA POS ticketing system works for all of your business’s needs. Start a 21-day free trial. Eventbrite is an online event registration software that’s used by a variety of industries, from entertainment and social events to classes, charity, and business conferences. Cloud-based or On-premises. Etix is a web-based event ticketing software and marketing solutions company based in Raleigh, NC. Happyfox is an online ticketing system that encourages smart workload management. Hiver. Alibaba Cloud has launched a cloud-based ticketing system for digital ticketing at sporting events, as well as a solution to streamline the organisation of large-scale sporting events. Ticket Tailor is a registration platform that helps businesses improve ticketing and waitlisting processes. Sysaid — Free Trial. Customer support teams use this software to manage and track customer inquiries and requests. . With over 600 installations in theatres, concert venues, sports arenas, casinos, fairs and attractions around the world, the accesso ShoWare platform is a proven success. It also allows attendees to learn more details about the. 5. Hiver 4. ago. Let’s review the three most important criteria you should remember when narrowing down options for the best help desk ticketing systems. Seatlab is a white-label, cloud-based ticketing software designed to help businesses, arenas, and stadiums manage seat reservations, payments, pricing, and booking fees all on one platform. Visit website. With over 600 installations in theatres, concert venues, sports arenas, casinos, fairs and attractions around the world, the accesso ShoWare platform is a proven success. Ticketing and billing software to boost your growth. The company works with events in a wide range of. Establish a Clear Prioritization System – Establish a priority queue and system for grading that. KORONA POS all-in-one museum solution offers a powerful ticketing system, online sales, donation management, event management, memberships, hardware integrations, multi-vertical features, & contactless entry, and payments. Guide attendees with show floor maps. The free plan allows for unlimited tickets, agents,. • Cloud-based system. Bitpod is all in one solution to host events and sell tickets. Limited reporting; Limited CRM;. The ticketing system software boasts several features, including custom ticket. The core strength of Cvent lies in the breadth of its functionality. Seatlab offers you complete control of your ticketing eco-system. Reporting and analytics. Freshservice is one of the popular cloud-based platforms for customer support and provides all-size clients with good support service. Tickets, also known as cases or issues, need to be properly stored alongside relevant user information. Starting. EVS7 adalah aplikasi ticketing berbasis cloud modern untuk segala skala bisnis. It's suitable for companies of all sizes and offers on-premise and cloud implementations. It is used by the HR department to manage employee inquiries, which can be made via call centre or online. Here are the top 12 email ticketing systems your business can pick up. To address these issues, several publications and projects have proposed using blockchain technology to enable digital trust and ticket verifiability and thus to improve event. The Pro plan. Multiple systems are confusing. the inability to use custom event connectors, and the inability to use automated event processing. It's a central hub for all your customer questions, requests, and concerns. Blackbaud Altru was designed specifically for aquariums, gardens, museums, and zoos, so it’s cloud-based and grows right alongside you with thoughtful and rapid innovation designed for organizations like yours! Enjoy features like: Revolutionary on-boarding to ensure your success right out of the gate. Create rules for ticket routing and manage tasks between multiple departments. Your Complete Ticketing Solution. It offers complete table management and reservation system, including prepaid experiences like a chef’s counter or tasting menus. The event booking software comes with automated booking acceptance, online payments, and personalized client portals. Streamline Billing. Ticketing services are restricted in the smart-card-based systems [], which rely on contacting and contact-less smart cards as the medium. TicketPeak allows customers to purchase tickets online via any mobile platform or a desktop computer. 4. Ticketingbox handles all of your ticketing needs. When a game needs to be rescheduled,. Front is a ticketing system that enables teams to manage just about any channel (email, social, SMS, live chat, etc. With 10,000+ users in 13 countries. And by “ticket management”, we mean that you can confidently rely on it when it comes to ticket escalation, routing, and assignment. Event Booking Engines is a cloud based Event Booking Platform for Venues, Hotels, Restaurants and Caterers. NinjaOne is a ticketing tool, especially for your information technology (IT) team. Read more: #1 Zendesk On-Premise Alternative: HelpSpot Self-Hosted. Ticketing systems improve customer retention. At the same time as our new cloud infrastructure, we've taken the opportunity to overhaul our. It’s an easy-to-use solution that uses the familiar Gmail interface to minimize the learning curve. Spiceworks is a free, cloud-based helpdesk ticketing system that provides businesses with a range of tools and features for managing customer support requests. 9/5 (300+ reviews)Ticketing Management: Help Desk Software enables the user to assign, prioritise and categorise tickets so that the user can keep track of them and consequently respond to them. Our solution gives you the ability to sell directly on your website without patrons ever leaving, through our securely embedded white label plugin. Boost ticketing revenue and keep control of data Take advantage of the integrated premium functions to win new customers, tap additional sources of revenue, and strengthen relations with existing customers. The centralized format allows you to link more than one incident to a specific problem,. SolarWinds® Service Desk is a cloud-based, IT help desk solution that has helped organizations reduce cost per ticket by up to 15% and issue resolution time by up to 48% with smart ticket routing, automated workflows, and integrated asset management. 3 reasons why businesses upgrade from shared inboxes to a cloud-based ticketing system: Visibility: 70. BMC Helix ITSM is a powerful, people-centric solution that exploits emerging technologies such as AI and machine learning. Samanage is on a single, always new instance of software. Cloud-based and available wherever there's an internet connection, Timely augments your in-person, virtual and hybrid events with the power of the cloud. Tenable Network Security offers a flexible solution that not only provides incident notification and alerting, but also integration with service desk and ticketing systems for tracking by appropriate response and remediation teams. Eventzilla is a leading cloud-based event registration & marketing platform for in-person, hybrid and virtual. The vendor says event organizers can benefit. 5. Schedule and manage the logistics of activities such as fundraisers, meetings, conferences, and other gatherings. 4. $20. Cloud-based & Open API: Family get-together as well as a larger corporate conference. Learn more about TicketSpice. Smart contracts can also enable dynamic fees based on conditions such as demand. Weezevent is a cloud-based event registration and ticketing management software that enables event organizers to create online tickets, manage marketing campaigns, validate attendees' entries, and process payments in a centralized platform. It has a powerful ticketing system and knowledge base. Tix is a state-of-the-art, cloud-based ticketing system that features fully integrated access controls, event management controls, multi-channel distribution capabilities, and a. 4. It keeps a good track of all client queries thereby increasing the client’s productivity. With the Service Hub, all conversations, tickets, and contact details are consolidated in one place, making it easy for support agents to handle customer inquiries. Get a one-on-one demo, that’s quick and focused on your business needs. TicketSpice is web-based ticketing and event management software. From ticket creation and payment processing to ticket delivery and check-in, a ticketing system should handle the entire sale process with limited technical knowledge required from the event planner. 1 booking page: Enable your attendees to book, transfer, or cancel event reservations via the scheduling page. (15) Ticketing software for seat reservations & event management. We specialize in no-cost, feature-rich ticketing solutions for venues, promoters, producers, universities, theme parks, tours, museums, casinos, theatres, film festivals, concerts,. 2. Ease of use: It’s easy to set up and offers an intuitive user experience. Decide on sales channels, fee structures, and sales permissions to take control of your event ticketing system and build a stronger brand. The software encompasses tools for live chat, help center, proactive messages, emails, and what it terms “conversations” instead of “tickets. Our solution gives you the ability to sell directly on your website without patrons ever leaving, through our securely embedded white label plugin. The Spiceworks Cloud Help Desk is a 100-percent free ticket system that gives IT professionals a cloud-based platform to monitor and manage customer support. Works perfect for conferences, webinars, virtual events, fundraisers, classes, & sports events. Its incident management platform for IT service teams includes incident logging, notification and. Event Essentials is a cloud-based event management solution that enables users to manage ticket sales, donations, sponsors, vendors and volunteers for conferences, festivals, bike-runs, street fairs and many more. Event Essentials is a web-based event management platform that streamlines tasks, promotes events, organizes data. ”. And with their personalized customer interaction and intelligent upselling, Salesforce is the best choice for a revenue-boosting helpdesk SaaS platform. A ticketing system is a help desk software program used to process, manage, and track customer issues from submission to resolution. Automate Ticket Creation. 4. The user can track, monitor and manage. The fields and tags in the Ticket Management data model describe service requests and their states in ITIL-influenced service desks, bug trackers, simple ticket systems, or GRC systems. The cloud based event management software is the best event planning software for event planners and marketers who value a variety of features, design capabilities, reliable customer assistance, continuous improvements, and a great deal of available resources. For instance, cloud-based venue management solutions can come with per location/event-based pricing, per ticket/seat pricing, and custom pricing. The Zendesk ticketing system makes it easy to hit the ground running and scale quickly when needed. Salesforce Desk. It is the system of integrated solutions that allows running a ticketing campaign in a cloud-based space and ensures optimal processes for online ticket sales. The web-based ticketing system, Faveo, is easy to install and use. Simple and easy-to-use web-based customer support platform. TicketPeak allows customers to purchase tickets online via any mobile platform or a desktop computer. The software provides portal, workflows, reports to manage. These products can be leveraged during and after an event. Seamlessly manage shared inboxes right from Gmail. At their ticketing platforms with the lowest fees level, they charge only a small fee of 99¢ per ticket. HubSpot Service Hub. Get rid of outdated manual ticketing systems and replace them with our cloud-based solution. Automate ticket bookings. Find the best event management software with reviews. We’ve worked tirelessly to develop one solution for all events. Add to Compare. An HR ticketing system is a cloud-based software that tracks and organizes employee inquiries. What to Look For in a Amusement Park Management Software Solution. Both use cases can utilize the platforms to offer multichannel support across email, phone, live chat, and a help center. Providing complete ticket presale and admission management with tailored solutions for clients ranging from small event promoters to large-scale venueselectronic ticketing system to the cloud: design and discus-. Garner Highly Reliable Performance: 99. From bookings to. Create different SLAs for different customers following unique business hours. The ticketing system meaning in customer service involves converting every customer interaction into a 'ticket,' which can be followed from start to resolution. It can handle all of your business emails, including customer support, through its powerful, shared inboxes. Aplikasi ini memungkinkan bisnis menagani panggilan secara efisien. Associate problem tickets with IT assets and track the history of asset service requests and complaints. Organization may select which of the above optional methods is best for each event. These systems are instrumental in managing and tracking the status of problems reported via tickets. Show Details. It includes a web portal, an app, and an API. Hiver is the world’s first Gmail-based email ticketing system. Creating and managing events, tickets, donations. Zoho Desk is a cloud-based help desk that is popular with enterprise IT teams looking for a. Free for organisers. It’s designed to help businesses deepen customer relationships and provide a superior support experience. Cvent delivers an all-in-one. Rather than confusing you with a multitude of options,. The cloud-based platform allows. It is the system of integrated solutions that allows running a ticketing campaign in a cloud-based space and ensures optimal processes for online ticket sales. SeamlessDesk is an all cloud-based IT service desk platform that offers ticket, asset, and project management. k. By streamlining customer support, ticketing systems help teams resolve issues quickly, keep track of customer needs, and improve feedback collection. Discover Solution. Look for ease of setup, ease of training, range of features, and cost before making a decision. Grow. Calendesk is a compact event management & booking solution. You can list multiple events on the same booking page. It has quite an excellent free plan that includes the key features you need. TicketPeak is a cloud-based ticketing system that automates the ticket selling and registration process for event organizers. The easiest, quickest, and most customizable way to manage virtual events. Explore Eventzilla. Here are some of the best. CRM, fundraising and membership software. Customers can create, edit, and manage tickets through the web portal, the app, and the API. Best email ticketing system for teams that want to use the same tool for personal and shared email management. It is a cloud-based solution that offers a wide range of features, including ticket management, collaboration, and reporting. We do this by combining cloud-based technology with an expert support team, helping our clients grow their audiences and increase revenue. Ticketing systems lead to increased. In fact, for real-time incident management, the less process, the better. 5% of businesses move to gain better visibility with the ability to assign, prioritize and track tickets in one place. This solution streamlined their booking processes but also enhanced the customer checkout experience, propelling their. Expo Pass is a cloud-based event management solution which lets users manage registration, badge printing, check-in, event apps, lead retrieval, and other functions for both physical and virtual events. Streamline Billing. Tix is a leading provider of ticketing solutions for integrated box office and online ticket sales software and services for entertainment and sporting events. 79 per ticket sold, Professional – Charges 3. Our event ticketing software provides a complete platform, with features focused on marketing, cash flow, and analytics. With Yapsody, event organizers can make customizable tickets, track ticket sale. System management services in the NinjaRMM platform include patch management for devices running Windows, macOS, and Linux. is an American ticket sales and distribution company based in Beverly Hills, California with operations in many countries around the world. Our solution gives you the ability to sell directly on your website without patrons ever leaving, through our securely embedded white label plugin. Aventri, formerly known as etouches, is a cloud-based event management software company based in Norwalk, Connecticut best known for its integrated events management SaaS solutions. Image: Teamwork. Capterra: 4. Once you’ve created an issue, there’s a ticket number assigned to the specific issue for reference. Things to do in Minneapolis. TicketPeak. With our powerful event engine, integrated CRM, smart digital marketing tools, analytics, and much more, sell tickets like never before. Help Scout. Provide Support Offsite. ProProfs’ help desk is great for both customer support and IT teams alike. From bookings to. Staying organised is one of the first steps to serving the customer. Spiceworks. TicketPeak is a cloud-based ticketing system that automates the ticket selling and registration process for event organizers. They are not using a composer-based system for dependency management. Today, Big Tickets is the platform of. Azure Service Bus is a cloud-based messaging and collaboration service that connects. Given that it’s built for Google Workspace and looks and feels like Gmail, its interface is. Free. Tix provides a customer-facing ticket sales page, as well as inventory controls, invoicing and financial. We’ve compiled a list of the top 13 options to help our readers choose the best product for their businesses. API. Our event ticketing system supports all kinds of events of all sizes. 25 USD per ticket; Online Fee: $1. And as a white label, API-based solution, it’s completely futureproof. Whova’s event ticketing software allows organizers to: Customize ticket types, prices, capacity, and enable discounts & add-ons. A cloud based event ticketing platform can us to automatically scale up servers as needed when larger spikes in traffic occur. Look for ease of setup, ease of training, range of features, and cost before making a decision. 00–$1. ticketing & payments. Salesforce. This capability enables easy access and flexibility, making communication and collaboration much easier. AzureDesk is a cloud-based help desk and ticketing management solution for businesses of all sizes. Visit website. Converia is a cloud-based full-range event management platform designed to help organizations schedule, conduct, and manage academic conferences. com ‘s customer support ticket tracking system is an efficient and user-friendly tool that helps businesses effectively manage and organize customer support tickets. Aircall’s customer service software consolidates relevant customer information so your agents have context for each interaction. A trouble ticket system is a specialized software designed to manage and maintain customer inquiries. Source. A ticketing system works by first creating a document, or "ticket," that records the interactions on a support or service case. Ticketbud is an online ticketing, registration and event management platform for event organizers. A cloud-based IT ticketing system can help MSPs maximize their time, troubleshoot accurately, and meet the customer service demands of businesses. Whova: An all-in-one event management platform that offers registration, networking, and live polling features. VBO Tickets offers a powerful all-in-one cloud-based ticketing system that allows organizations to manage events, tickets, and patrons online. The Best WordPress Customer Support System: Heroic Inbox. NinjaRMM is now NinjaOne. The platform comes with a seating chart builder, which enables users to create seating plans from accepted invitations using a drag-and-drop interface. Kaseya BMS A cloud-based PSA system that compliments the RMM Kaseya VSA. What to Look For in a Amusement Park Management Software Solution. Cvent is a cloud-based enterprise event management company with nearly 4,000 employees and over 300,000 users worldwide. Pricing of Vision Helpdesk Ticketing Tools: Pricing of Vision Helpdesk ticket management system starts from ₹894. TicketSpice integrates with Facebook to enable event sharing and tagging. It also allows the creation of location-based rules that change what an agent can and cannot access based on the rules and regulations of different geographical locations. a the cloud. Capterra Shortlist / 2023. ; Point of sale system: It allows you to manage your. VBO Tickets offers a powerful all-in-one cloud-based ticketing system that allows organizations to manage events, tickets, and patrons online. Create VIP tickets,. Cost. Starting Price: $118 Onetime. the best event ticketing system to create and sell event tickets. TicketingHub provides cloud-based booking software, specifically customized for Zip Now. No query will go unnoticed. Harness online tour booking software solutions to align tour timings with city events and landmark timings. Provide virtual tours of the event space. Front is a ticketing system that enables teams to manage just about any channel (email, social, SMS, live chat, etc. Full review. Some key features include: Visual workflows for better efficiency. Features. Having the right ticketing system can help you keep all your customer concerns organised and enable you to serve each customer according to their needs. Eventix is an online event ticketing software that allows event organizers to easily set up customizable ticket shops, promote and. Set your own fees and own your data with the accesso ShoWare ticketing suite, a PCI-certified cloud-based ticketing system. A Google ticketing system ensures that every incoming request is immediately assigned to a staff member. Cons. SolarWinds Service Desk (formerly Samanage) is a cloud-based, multi-tenant IT service desk and asset management software for IT and enterprise service management. While online ticketing encourages customers to buy tickets in advance, staff will need options for assisting customers at the venue. Ticket routing, tags, and categories. Cvent is a cloud-based solution that helps midsize organizations. API. 5. 5% of sales and $1. What is a Ticketing System? Ticketing system software is designed to organize, manage, and facilitate the swift resolution of issues and requests reported by users or customers. The platform comes with a seating chart builder, which enables users to create seating plans from accepted invitations using a drag-and-drop interface. It offers ticketing, task management, asset management, remote control, and change. Hiver is an email ticketing system designed specifically to work with Google’s Gmail. Ticketing services are restricted in the smart-card-based systems [], which rely on contacting and contact-less smart cards as the medium. The ticketing system should be user-friendly for customer service representatives, managers, and administrators. Visit website. Help Scout is a customer service tool equipped with a diverse set of features designed to assist support agents in delivering exceptional customer experiences. It’s secure and as well as scalable, as it uses the LAMP stack. InvGate Service Desk. Seamlessly manage your walk-in guests, and guests that have already booked online, all through the one easy-to-use POS interface. 1. Visit Website. Hubilo is an emerging name in the event management industry, gaining recognition for its virtual event features. Hiver is the world’s first Gmail-based email ticketing system. js app, follow the steps below: Visit the Firebase console and sign in with a Gmail account. With so many options available in the market, choosing the right help desk ticketing system can be daunting. The free plan is limited to one agent but, unlike some other options, you don’t have to pay to access the customized branding features. HappyFox is a cloud-based CRM that provides help desk ticketing solutions for different industries and company sizes. This free ticketing system, web-based and centralized, ensures everything you need is always at your fingertips. Best for: medium-sized enterprises looking for a simple, all-in-one customer ticketing system solution. In IT, where we are often dealing with events of competing priorities, triage and priority become extremely important. Here’s a list of important best practices to follow for more streamlined and efficient ticket management: Create a User-Friendly Experience – Select help desk tools that provide a user-friendly interface and easy-to-use ticketing system. Satellite help desk- ₹1769. As a completely cloud-based, online help desk ticketing system, Desk. HappyFox is a cloud-based CRM that provides help desk ticketing solutions for different industries and company sizes. It manages seat availability, handles payment gateways, and provides a platform for bus operators to keep their bus schedules and routes current. These requests are turned into. Rather than staff a call center full of help desk resources or rely on emails to help resolve issues, most organizations implement a ticketing system to keep IT in the know and on the job. Reserved seating or general admission, our robust platform means venues learn one easy system to manage ticketing and. The method carried out in this. Increased revenue. 25 USD per ticket; Online Fee: $1. With a cloud-based helpdesk software system, the burden of data security is handled by the software provider. Eventzilla is a leading cloud-based event registration & marketing platform for in-person, hybrid and virtual events. ROLLER is a leading all-in-one, cloud-based software solution for modern attractions, entertainment & leisure venues. 50% in Event Management Software. Raiseaticket – Top 10 Free Open Source HelpDesks and Ticketing Softwares – HostNamaste. TicketPeak is a cloud-based ticketing system that automates the ticket selling and registration process for event organizers. RSVPify is a cloud-based event management solution designed to help organizations manage invitations, ticketing, guest lists, attendees, and more. Set your own fees and own your data with the accesso ShoWare ticketing suite, a PCI-certified cloud-based ticketing system. 4. The page provides an in-depth overview of top ticketing systems, essential. com takes customer support to the next level. With over 600 installations in theatres, concert venues, sports. Zoho Desk is a cloud-based help desk that is popular with enterprise IT teams looking for a. HappyFox is a cloud-based CRM that provides help desk ticketing solutions for different industries and company sizes. The core concept of ITSM is the belief that IT should be delivered as a service. In-Person Events. It’s easy to get started. In total, between its multitude of apps for every level of business, which still drops every few months, they have reached over 60 million users. Users also considered.